Privacy

My ClaimMate™ keeps this short and plain. Here is what we collect, what we do with it and how you stay in control.

What we collect

Account details: your name, business name, email address and sign-in details.
Team details: the names and email addresses of the staff you invite, and the access level you give them.
Contacts: the supplier and customer details you save, such as names, email addresses and phone numbers.
Claims: the photographs of damaged goods you take, the claim details you enter (supplier, items, amounts, dates and notes), and the status of each claim.
Payments: records of the credit packs and annual access you buy, kept for your billing history.

To run your My ClaimMate account and show your claims list to the people on your team.
To email claims to the suppliers you choose, including the photographs and claim details you entered.
To send invitations, confirmations, receipts and reminders about outstanding claims.
To process payments for credit packs and annual access.

Claims and photographs are private to your business. Staff only see what their access level allows.
Supplier replies go to the administrator of your business, not to staff members.
We do not sell your information or share it with advertisers.

Claim photographs are kept private to your business.
Links to photographs are temporary, so a photo link you send or save stops working after a short time.

Card payments are handled by Stripe, our payment provider. Your card details go to Stripe, not to us.
We keep a record of your purchases so your credits and annual access can be shown in your account.

Claim emails are sent from our email address on your behalf, and supplier replies come back to your administrator's email address.
If a supplier asks not to be contacted, we honour that and stop sending claim emails to them.

You can delete your account from Account preferences. We check that it is really you before deleting anything.
Deleting your account removes your team, claims and photographs. Records of payments already made are kept so your billing history stays accurate.
Free credits you have not used are lost when you delete your account — we warn you before this happens.

If you have any question about your information, email us at founder@myclaimmate.com.

My ClaimMate™ · myclaimmate.com