A worker photographing a carton of pickle jars with one broken jar spilling across a warehouse bench with their phone

Snap it. Send it. Track it.

Keep your supplier claims together, from the first photo to the final credit.

Start free

30 days freeUnlimited claims.

No credit card required
No catch
No automatic charge

An Aussie company. Australian innovation. Try it on real claims, then choose a package.

Start free trial How it works

Administrator training video

Snap it.

Take a few photos of the issue on your phone.

Send it.

Pick the supplier, add the details and send.

Track it.

Follow progress from first photo to final credit.

Global solution

Built for supplier claims worldwide.

From Australia to the rest of the world. My ClaimMate™ helps businesses manage supplier claims, recover credits and reduce paperwork — all in one place.

Registration is open worldwide. Each business works in its own local currency.

Stop Losing Money on Supplier Mistakes.

Short deliveries. Damaged stock. Date issues. Incorrect invoices. Missing credits. My ClaimMate™ makes supplier claims simple.

Claim Types

Short deliveries
Date issues and out-of-date stock
Broken or damaged stock
Wrong products
Faulty products
Temperature problems
Late deliveries
Incorrect invoicing
Pricing discrepancies
Missing items
Poor-quality stock
Returns and refunds
Order errors
Product recalls
Missing credits
Warranty claims
Other claims

Short deliveriesFewer units delivered than ordered or invoiced.
Date issues and out-of-date stockExpired products, short shelf life or unacceptable use-by/best-before dates.
Broken or damaged stockCrushed, leaking, broken, dented or otherwise damaged product.
Wrong productsIncorrect brand, size, product, packaging or specification.
Faulty productsItems that fail or do not operate as supplied.
Temperature problemsChilled/frozen goods delivered outside required temperature conditions.
Late deliveriesDeliveries arriving after the agreed date or time.
Incorrect invoicingIncorrect invoice items, quantities, totals or duplicate invoice charges.
Pricing discrepanciesCharged price differs from quote, agreement or promotion.
Missing itemsOrdered or invoiced items not delivered.
Poor-quality stockSpoiled, substandard, unusable or unacceptable goods.
Returns and refundsReturns, refunds and credits for returned or rejected products.
Order errorsIncorrectly entered, duplicated or misprocessed orders.
Product recallsWithdrawn or recalled products that require supplier action.
Missing creditsApproved or promised supplier credits not reflected in the account.
Warranty claimsProducts that fail within warranty or where warranty terms are not honoured.
Other claimsFree-text supplier issues outside the categories above.

Preview of the My ClaimMate back office: the claims dashboard showing 12,480 AUD recovered, 7 open claims and 24 completed, with recent claims, supplier tracking and reminders. — Sample figures shown for illustration — your own dashboard starts at zero and fills up as you log claims.

See it in action

A short look at how a damaged delivery becomes a tracked, received credit.

Simple pricing, no surprises

Start with 30 days free, choose a pack or enjoy a year of unlimited claims.

Start free

30 days free

Unlimited claims during your trial. No credit card required, no automatic charge.

30 claims

AU$9.95

Approx. 33¢ per claim. Credits never expire.

100 claims

AU$24.95

Approx. 25¢ per claim. Credits never expire.

Unlimited claimsBest value

AU$99.95

One year. One payment. No automatic renewal.

Purchases are made exclusively through www.myclaimmate.com, not within the app. Prices are displayed in your local currency. (AUD shown for illustration only.)

Visit the claim shop