Start free
10 free credits
10 credits = 10 claim entries. Once per business. No card required, no automatic charge.
Snap it. Send it. Track it.
Keep your supplier claims together, from the first photo to the final credit.
Snap it.
Take a few photos of the issue on your phone.
Send it.
Pick the supplier, add the details and send.
Track it.
Follow progress from first photo to final credit.
SO MUCH MORE THAN JUST CLAIMS
Damaged deliveries, faulty products, property repairs, tenant maintenance and service calls. Whatever the issue, simply snap a photo, send your request and track its progress with My ClaimMate.
- Damaged deliveries
- Faulty products
- Wrong size or item
- Warranty claims
- Tenant maintenance
- Service calls
See everything My ClaimMate covers
Watch the 21-second run-through, or open the full list of claim and service types and pick the one that fits.
We Don't Arrange Repairs. We Make Reporting Them Easier.
Agents & Tenants
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Global solution
Built for supplier claims worldwide.
From Australia to the rest of the world. My ClaimMate™ helps businesses and individuals manage supplier claims and personal returns, recover credits and reduce paperwork — all in one place.
Registration is open worldwide. Each country works in its own local currency.
Stop Losing Money on Supplier Mistakes.
Short deliveries. Damaged stock. Date issues. Incorrect invoices. Missing credits. My ClaimMate™ makes supplier claims simple.
Claim Types
- Short deliveries
- Date issues and out-of-date stock
- Broken or damaged stock
- Wrong products
- Faulty products
- Temperature problems
- Late deliveries
- Incorrect invoicing
- Pricing discrepancies
- Missing items
- Poor-quality stock
- Returns and refunds
- Order errors
- Product recalls
- Missing credits
- Warranty claims
- Other claims
- Wrong size or exchange
- Report a property problem
- Tenant maintenance request
- Broken door, lock or window
- Plumbing or water leak
- Electrical problem
- Heating or air conditioning problem
- General property repair
- Book a service call
- Request an appliance repair
- Request equipment servicing
- Report an incomplete or unsatisfactory service
- General service request
- Short deliveriesFewer units delivered than ordered or invoiced.
- Date issues and out-of-date stockExpired products, short shelf life or unacceptable use-by/best-before dates.
- Broken or damaged stockCrushed, leaking, broken, dented or otherwise damaged product.
- Wrong productsIncorrect brand, size, product, packaging or specification.
- Faulty productsItems that fail or do not operate as supplied.
- Temperature problemsChilled/frozen goods delivered outside required temperature conditions.
- Late deliveriesDeliveries arriving after the agreed date or time.
- Incorrect invoicingIncorrect invoice items, quantities, totals or duplicate invoice charges.
- Pricing discrepanciesCharged price differs from quote, agreement or promotion.
- Missing itemsOrdered or invoiced items not delivered.
- Poor-quality stockSpoiled, substandard, unusable or unacceptable goods.
- Returns and refundsReturns, refunds and credits for returned or rejected products.
- Order errorsIncorrectly entered, duplicated or misprocessed orders.
- Product recallsWithdrawn or recalled products that require supplier action.
- Missing creditsApproved or promised supplier credits not reflected in the account.
- Warranty claimsProducts that fail within warranty or where warranty terms are not honoured.
- Other claimsFree-text supplier issues outside the categories above.
- Wrong size or exchangeThe item is the wrong size and you need an exchange.
- Report a property problemDescribe a problem with a property you manage or rent.
- Tenant maintenance requestA tenant has asked for maintenance to be carried out.
- Broken door, lock or windowA door, lock or window is broken, stuck or unsafe.
- Plumbing or water leakA leak, blocked drain, taps, toilet or water damage.
- Electrical problemPower, lighting, switches, sockets or switchboard problems.
- Heating or air conditioning problemHeating, air conditioning or ventilation not working properly.
- General property repairAny other repair needed at the property.
- Book a service callAsk for a tradesperson or technician to attend.
- Request an appliance repairA fridge, washing machine, oven or other appliance needs repair.
- Request equipment servicingSchedule servicing for equipment you rely on.
- Report an incomplete or unsatisfactory serviceWork was not finished, not done properly, or not as agreed.
- General service requestDescribe the service you need.
See it in action
A short look at how a damaged delivery becomes a tracked, received credit.
Simple pricing, no surprises
Start with 10 free credits, choose a pack or enjoy a year of unlimited claims.
30 claims
AU$9.99
Approx. 33¢ per claim. Credits never expire.
100 claims
AU$24.99
Approx. 25¢ per claim. Credits never expire.
Annual unlimitedBest value
AU$99.99
Unlimited claims for 12 months. One payment. No automatic renewal.
Purchases are made exclusively through www.myclaimmate.com. All prices are in Australian dollars (AUD); your bank may show the charge in your local currency.