How it works

1. 1The business owner downloads My ClaimMate and becomes the administrator.
2. 2The administrator invites staff to join by email.
3. 3Staff photograph damaged goods on their phone and pick the supplier.
4. 4They enter the claim details and amount, then press Send Claim.
5. 5My ClaimMate emails the supplier with the photos and claim details.
6. 6Supplier replies go to the administrator only.
7. 7Everyone on the team can see the list of outstanding claims.
8. 8Only the administrator ticks a claim off once the credit or replacement arrives — with a follow-up reminder after 7 days.

Who does what